Returns & Exchanges
At McGrocer, we prioritize the freshness of your groceries and offer a straightforward return process for any items that do not meet our quality standards. Due to the perishable nature of food, we request that return claims be initiated within 24 hours of delivery.
Inspect Your Order
Upon delivery, please carefully check your items for any signs of damage, expiration, or quality concerns.
Contact Support
Email our customer service team with your order number and clear photographs of the items you wish to return.
Verification Process
Our quality assurance team will review your request and photos to approve the return or exchange within 48 hours.
Receive Refund or Credit
Once approved, we will issue a full refund to your original payment method or provide store credit for your next grocery shop.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing