Frequently Asked Questions
Everything you need to know about shopping with McGrocer.
How do you ensure the freshness of my groceries?
We pride ourselves on quality. Our team hand-picks every item from trusted local suppliers and stores them in temperature-controlled environments until the moment they are dispatched for delivery.
What are your delivery areas and times?
McGrocer currently delivers across the UK. You can select a preferred delivery slot at checkout, ranging from same-day express options to scheduled deliveries later in the week.
Is there a minimum order value?
To maintain our high service standards and sustainable delivery routes, we require a minimum order value of ÂŁ20 per transaction.
What happens if an item I ordered is out of stock?
If a specific product is unavailable, our expert shoppers will select the closest possible substitute. If you prefer not to receive substitutions, you can toggle this preference in your account settings.
How can I return a product or request a refund?
Due to the perishable nature of our goods, we cannot accept returns on fresh food. However, if an item is damaged or does not meet our quality standards, please contact our support team within 24 hours for a full refund.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay for a seamless checkout experience.